We only ship to the 48 contiguous U.S. states and all products ship 100% free of charge.
After you’ve placed your order, we will check whether or not the item is in stock before charging your payment method. Once we’ve confirmed the item is in stock at the warehouse, we will capture the charges and your order will be shipped within 5-7 business days. You’ll be receiving a tracking number from our support team once your order has shipped so you can follow its journey.
Ground Shipping
Generally speaking, products weighing under 100 lbs. will ship ground, via FED EX, UPS, or USPS much like your typical delivery.
Products weighing over 100 lbs. will ship via freight carrier (think big truck).
What to Expect with a Freight Delivery
Freight deliveries are a bit more complex than a postal or courier delivery due to the size of the items to be delivered, and the prerequisite accommodations needed to facilitate such a delivery.
If you are ordering a product that is over 100 lbs., it is very important you include a good phone number to reach you during checkout because the freight company will call you when your order arrives at their facility.
When your items ship, you’ll receive an email with a tracking number. Once the shipment has reached your local freight facility, you’ll receive a call from the freight carrier to schedule your delivery window. Be sure to write this information down!
**PRO TIP: We recommend having a buddy on board to help you accept the delivery!**
Once the freight carrier arrives, they will use a liftgate to unload your items from the truck on to the curb or on to your driveway.
From here, it is your responsibility to move the item(s) from your curb/driveway into your home (which, incidentally, is why we recommend having a buddy! 🙂).
Be sure to inspect the package before the carrier leaves the premises to be sure you got everything you ordered, and that nothing appears to be damaged.
White Glove Delivery
A white glove delivery includes having the item(s) moved into your home and even your room of choice; as well as removal of all packaging materials. Please note - this does not include product assembly.
Some products have free white glove delivery/home install, and this will be noted on the product page in the description.
You can request a white glove delivery for any product however by emailing us at support@indoorfitnessdirect.com, including your order #, after placing your order. This will incur additional charges so we will call you with a quote for the white glove delivery within 24-48 hours of your order. And we may need additional information from you in order to pass on to the carrier; such as number of flights of stairs, etc.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos/videos to returns@indoorfitnessdirect.com and we will process an insurance claim with the manufacturer on your behalf.
Cancellations & Refunds
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order.
Returns
Indoor Fitness Direct upholds a 30-day return policy.
Please reach out to returns@indoorfitnessdirect.com to initiate the return process.
You must include your order number as proof you ordered from our store, as well as the reason for the return.
Due to the size and weight of many of the products we offer, and the nature of our business model, WE CANNOT ACCEPT USED ITEMS.
Therefore, in order for us to process your return the items must be unused and in the original packaging.
If they are not unused and in the original packaging, your return will be denied; and we suggest you put the used item(s) up for sale on a digital marketplace (e.g. eBay, Amazon, Craigslist, Offerup, etc.)
Once your request is reviewed and approved by our support team, we will send you a quote for return shipping, as you, the customer, will be responsible for the cost of return shipping.
If you accept the quote, we will send you the return shipping labels and you are then responsible for readying the package for pick up.
Once the items are received and inspected, we will issue a full refund to original payment method you used when placing your order.
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